5 Common Domestic Cleaner Problems and When to Call a Professional

The problems that come up most

These are the jobs domestic cleaners are most commonly booked for. Catching them early almost always costs less:

• inconsistent standards between visits
• cleaners not turning up or cancelling last minute
• damage to surfaces from wrong products
• end-of-tenancy cleans failing the checkout inspection
• keys and security concerns

What you can safely check yourself

Before calling anyone, gather information: when the problem started, whether it's getting worse, and clear photos. This helps a professional give you a realistic first assessment and helps you describe the job accurately when collecting quotes.

Basic observation is always safe; DIY repair is not always. If the problem involves gas, electrics, working at height or the structure of your home, stop at observation and call a professional.

Signs it's time to book someone

Book a professional when the problem is getting worse, when it involves safety, when your own attempts haven't held, or when you simply don't know the cause. A correct diagnosis is usually cheaper than a wrong repair.

For context on cost: Regular domestic cleaning typically costs £15–£25 per hour. End-of-tenancy cleans run £180–£350 for a typical two-bed property; deep cleans £20–£30 per hour.

Choosing who to call

Cleaning is unlicensed. If you're handing over keys, check the cleaner or agency is insured, ask how staff are vetted, and read reviews for comments on reliability and trust.

Check recent reviews before booking — Hammerscore company pages for domestic cleaners combine ratings from several platforms, and the low-star reviews tell you most about how problems were handled.