How to Choose a Domestic Cleaner: 7 Checks Before You Hire
Domestic cleaners provide regular weekly or fortnightly cleaning, one-off deep cleans, end-of-tenancy cleans and spring cleans. Consistency and trust matter more than anything — this person has keys to your home. These seven checks take less than half an hour and filter out most of the operators you'd regret hiring.
1. Read reviews across more than one platform
Search the company name plus “reviews” and look at several sources, not just the one the company links to. Hammerscore company pages for domestic cleaners combine ratings from multiple platforms into one score with links to the originals.
Read the negative reviews first. What matters is whether the same complaint repeats and how the business responds — a calm, specific reply is a good sign; blaming every customer is not.
2. Verify the credentials that matter
Cleaning is unlicensed. If you're handing over keys, check the cleaner or agency is insured, ask how staff are vetted, and read reviews for comments on reliability and trust.
3. Confirm insurance
Ask to see a current public liability insurance certificate. This covers damage to your property and injury to others. For larger jobs, also ask how your deposit is protected and whether any guarantee is insurance-backed.
4. Get three written quotes
Describe the same job to three companies and compare written quotes line by line. A proper quote lists the work, materials, start date, duration, payment stages and VAT. The form on any Hammerscore company page can request quotes from similar companies nearby.
5. Check the paperwork trail
The name on the quote, invoice and van should match the business you checked. Limited companies can be verified free on Companies House; sole traders should still give you a trading address and landline.
Red flags specific to this trade
Any one of these deserves a pause; two together mean look elsewhere.
- no insurance when working in your home
- agencies that can't tell you who will actually attend
- no checklist agreed for what each clean covers
After the job
Pay by a method with a record, keep the paperwork, and leave an honest review — good or bad. It is the most useful thing you can do for the next person searching this company's name.
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